Your business is really taking off. You’ve spent a lot of time and hard work into setting up and growing your business. Customers are happy and are spreading the word. However, as with any product or service, issues occur and support volume is increasing steadily. Scaling your customer service is a crucial element of your...
When starting a business, customer service is often overlooked. The main focus is to develop products and grow the customer base. However, wouldn’t it make sense to ensure that those hard-earned customers are happy and don’t churn? Customer service for start-ups is crucial. We’ll explain why and give 5 practical tips to get going. Firstly,...
In today’s business world, you’d be hard-pressed to find someone who does not agree that Customer Experience is an essential aspect when building and maintaining a profitable business. The reports support this statement. For example, a recent PWC publication shows that one in three consumers (32%) say they will walk away from a brand they...
How often have you contacted customer service and received a generalistic, completely useless response? Even though you clearly described the problem, included the troubleshooting steps you already took and even indicated potential causes for the problem you are facing? In this article, we’ll provide you with five tips to shape your customer service organization to...
