Your business is really taking off. You’ve spent a lot of time and hard work into setting up and growing your business. Customers are happy and are spreading the word. However, as with any product or service, issues occur and support volume is increasing steadily. Scaling your customer service is a crucial element of your...
In today’s business world, you’d be hard-pressed to find someone who does not agree that Customer Experience is an essential aspect when building and maintaining a profitable business. The reports support this statement. For example, a recent PWC publication shows that one in three consumers (32%) say they will walk away from a brand they...
