30025 Alicia Parkway, Laguna Niguel, CA
+1 (424) 527-7509
Player Support Quick Scan
The first step towards Player Support excellence. Whether you're just getting started, or your game has taken off and is experiencing fast growth, we offer a Quick Scan that fits your needs.
What is the Player Support Quick Scan?
The Quick Scan is a thorough analysis covering all relevant aspects of your Player Support set up. Executed fully remotely and delivered in two weeks. As a result, you’ll receive an extensive document with findings & recommendations to solve your challenges and optimize your PS.
Player Support Quick Scan Options
LAUNCH
A complete, customized guide on how to set up a scalable PS structure for future growth. We interview key stakeholders and match your company strategy with PS best practices. The result is a set of personalized recommendations specific for your business, covering:
- Staffing and managing your PS team
- Inhouse team vs. outsourcing
- Selecting the right support channels
- Setting up self service options
- Gathering customer feedback
From$499
GROW
An 360-degree view on the state of your PS set up. Find root causes for your challenges and recommendations to fix them. Includes interviewing of key stakeholders + analyzing your current situation. You will get an extensive report covering:
- Support volumes & staffing
- Self service, help center & knowledge base
- Support channels
- Player satisfaction
- Quality of service & response times
From$2,500
It costs 6-7 times more to attract a new customer than to retain an existing customer.
Esteban Kolsky
